If you have an enquiry about any part of your council tax bill or regarding your own council tax account, please contact our council tax section in person.
Details of your local council tax office are shown on the back of your bill.
Please note that we cannot give anyone other than the liable council tax account-holder information about your account without your permission.
Alternatively you can view your account online.
Your right to appeal
Appeals about the way your council tax bill has been calculated should, in the first instance be made to the council tax section. The appeal must be in writing and should provide details about why the appeal is being made.
Our decision on the appeal must be made within two months from receipt of the appeal, although we have the right to request further information in the interim period. You will be advised of the decision in writing.
You can make a further appeal if you are unhappy with the decision we make or if we have not dealt with the appeal within two months. This appeal must also be made in writing, this time to:
David Mulgrew,
Clerk,
Valuation Tribunal Service,
17 - 18 Navigation Business Village,
Navigation Way,
Preston,
Lancashire.
PR2 2YP
Tel: 01772 760 400
Fax: 01772 760 355
Email: vtpreston@vto.gsx.gov.uk
The appeal must be made within two months of us reaching our decision, or within four months of the initial appeal to the council, if we have not responded.
The appeal letter should state:
- the reason for the appeal
- the date on which the first letter was sent to the council
- and the date, if any, that the council responded to the first appeal
The clerk of the tribunal will acknowledge receipt of the appeal within two weeks. Under normal circumstances, the clerk will arrange a hearing date, where the taxpayer and a council representative can attend. The taxpayer can request that they are represented at the hearing by another person, for example, a solicitor.
Under exceptional circumstances, the tribunal may consider an appeal via written representation. The Valuation Tribunal will inform the taxpayer and the council in writing of its decision.