Contact us

General contacts

• General enquiries: if you're not sure exactly who to contact, use our general contact us form.
• Complaints: if you're unhappy with something we've done, you can make a formal complaint, through our complaints procedure.
• Suggestions: you can also send us your compliments and suggestions.
• Highways: you can report a problem with roads, footpaths, streetlights.
• Social care: you can ask us about aspects of social care, including caring for an older person, a mental health issue, people with learning disabilities, child care or child protection.

Emergency contacts

In the event of an emergency/out of hours you can phone us directly:

• General: 0300 123 7070 (message service out of hours)
• Social Care Direct: 0845 850 5010 (our Emergency Duty Team)
• Highways Action Line: 0191 370 6000

Other ways of contacting us

• Phone: 0300 123 7070 (cost of a local call), available 8.30am-5.00pm (Monday-Thursday), 8.30am-4.30pm (Friday).
• Fax: 0191 383 4500
• Minicom: 0191 383 3802 (for people with hearing impairment).
• In writing:
  Durham County Council
  County Hall
  Durham
  DH1 5UL
• DigiTV: you can reach our DigiTV site if you have Sky. 
• Customer Access Points: come and visit one of our Customer Access Points
• Your councillor: contact your local councillor
• Twitter: follow us on Twitter
• Problems/queries about our website: contact webadmin@durham.gov.uk